Privacy Policy

1. Introduction

ADRIATIC PADEL KLUB d.o.o. (hereinafter: "we", "us" or the "Club") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and the Croatian Act on the Implementation of the General Data Protection Regulation.

2. Data controller

3. What personal data we collect

We collect the following types of personal data:

• Contact details: first and last name, email address, phone number
• Booking data: date and time of court bookings, preferred time slots
• Membership data: membership type, enrollment date, membership history
• Communication data: inquiries, feedback, correspondence
• Technical data: IP address, browser type, device data (via cookies, with your consent)

4. How we collect your data

We collect your personal data in the following ways:

• When you fill out the contact form on our website
• When you register for club membership
• When you book a court via the Playtomic platform or directly
• When you subscribe to our newsletter
• When you communicate with us via email or phone
• Automatically via cookies when you visit our website (with your consent)

5. Legal basis for processing

We process your data based on:

• Contract performance: processing necessary to provide our services (bookings, membership)
• Consent: for marketing communication and analytics cookies
• Legitimate interest: to improve our services and user experience
• Legal obligation: to fulfill tax and accounting obligations

6. How we use your data

We use your personal data to:

• Process and manage court bookings
• Administer club membership
• Respond to your inquiries and provide customer support
• Send notifications about your bookings
• Send promotional materials (with your consent)
• Improve our website and services
• Analyze website usage (with your consent)

7. Sharing data with third parties

We may share your data with:

• Playtomic: court booking platform
• Google Analytics: for website traffic analysis (with your consent)
• Service providers: who help us run our business (hosting, email services)
• Government authorities: when required by law

All our partners are obliged to keep your data confidential and use it only for the purposes for which it was provided.

8. How long we keep your data

• Membership data: for the duration of membership and 5 years after expiry
• Booking data: 2 years from the booking date
• Contact inquiries: 2 years from the last communication
• Accounting documents: 11 years in accordance with legal regulations
• Marketing consent: until consent is withdrawn

9. Your rights

Under the GDPR you have the following rights:

• Right of access: you can request a copy of your personal data
• Right to rectification: you can request correction of inaccurate data
• Right to erasure: you can request deletion of your data ("right to be forgotten")
• Right to restriction of processing: you can request that we restrict the processing of your data
• Right to data portability: you can request transfer of your data to another controller
• Right to object: you can object to the processing of your data for marketing
• Right to withdraw consent: you can withdraw your consent at any time

To exercise your rights, contact us at info@adriaticpadelklub.hr.

10. Data security

We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, loss or damage. Our website uses SSL encryption for secure data transfer.

11. Cookies

Our website uses cookies to improve the user experience. For detailed information about the cookies we use and how to manage them, see our Cookie Policy.

12. Right to lodge a complaint

If you believe we have violated your rights regarding the processing of personal data, you have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP):

13. Changes to this privacy policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via our website or by email. We recommend reviewing this page periodically.

14. Contact

For any questions regarding this Privacy Policy or the processing of your personal data, contact us: